FAQ
1. How do I place an order?
Browse our products, select the item you would like to purchase, add it to your cart and proceed to checkout. Follow the instructions to enter your details and complete payment.
2. What payment methods do you accept?
We accept the payment methods made available during checkout. All available payment options will be displayed before you complete your purchase.
3. How long does it take to process my order?
Orders are generally processed within 2–5 business days after payment has been successfully received.
4. How long will delivery take?
Delivery times may vary depending on your location, the courier service and circumstances outside of BU HOME’s control. Once your order has been dispatched, tracking or delivery information may be provided where available.
5. How much does delivery cost?
Delivery charges are calculated according to the applicable delivery options and will be displayed during checkout before you complete your purchase.
6. Can I track my order?
Where tracking is available, tracking information may be provided once your order has been dispatched.
7. What if my order arrives damaged or defective?
Please contact us as soon as possible at info@buhome.co.za. Include your order number, your name, a description of the problem and photographs of the product and packaging where possible.
8. Can I return an item?
Yes, depending on the circumstances and your applicable consumer rights. Please see our Refund and Returns Policy for full information about returns, refunds and exchanges.
9. Can I cancel my online order?
Certain statutory cancellation or cooling-off rights may apply to online purchases. Please see our Refund and Returns Policy for details.
10. What if I receive the wrong item?
Please contact us at info@buhome.co.za as soon as reasonably possible. We will arrange an appropriate solution, which may include collection or return of the incorrect item and delivery of the correct item.
11. Are BU HOME products handmade?
Many BU HOME products are individually crafted or finished. Because of this, minor variations in colour, texture, finish, shape or appearance may occur.
12. Why may my product look slightly different from the photograph?
Product photographs are intended to provide a general representation of the product. Actual colours may vary slightly depending on your screen or device settings. Individually crafted products may also have natural variations.
13. How do I contact BU HOME?
For questions about products, orders, delivery, returns or anything else, please email us at:
We aim to respond to enquiries as soon as possible.