PRIVACY POLICY
Last updated: 13 August 2026
1. Introduction
Welcome to BU HOME.
BU HOME respects your privacy and is committed to protecting your personal information when you visit our website, contact us, create an account, or purchase products from our online store.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how we protect it, and the rights you have regarding your personal information.
This Privacy Policy applies to information collected through the BU HOME website and through communications relating to your purchases and enquiries.
BU HOME processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Personal Information We May Collect
Depending on how you interact with BU HOME, we may collect information such as:
- Your name and surname
- Email address
- Delivery address
- Billing information
- Order details and order history
- Information you provide when contacting us
- Information provided when requesting a return, refund or exchange
- Information necessary to process and fulfil your order
- Technical information relating to your use of our website, where applicable
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of products
- Process payments through the payment methods available on our website
- Respond to enquiries and provide customer support
- Deal with returns, refunds and exchanges
- Communicate with you about your order
- Maintain appropriate business and transaction records
- Improve our products, services and website
- Protect the security and integrity of our website and business
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted or required by law.
4. Sharing Your Personal Information
BU HOME does not sell your personal information.
We may share relevant personal information with trusted service providers where this is reasonably necessary to operate our business or fulfil your order.
This may include service providers involved in:
- Payment processing
- Delivery and courier services
- Website hosting and technical services
- Website security and maintenance
- Other services necessary to provide our products and services
These service providers should only receive information reasonably necessary for the service they provide.
We may also disclose personal information where required or permitted by law, including where necessary to comply with a legal obligation or protect our rights, customers or business.
5. Payment Information
Payments made through the BU HOME website may be processed through third-party payment service providers.
BU HOME does not intend to store your complete payment card details on its own systems where payment processing is handled by a third-party payment provider.
Payment information may be subject to the privacy policies, security measures and terms of the relevant payment service provider.
6. Website Security
BU HOME takes reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website or electronic transmission can be guaranteed to be completely secure.
If BU HOME becomes aware of a security compromise involving personal information, we will take appropriate steps as required by applicable law.
7. Cookies and Website Technology
The BU HOME website may use cookies or similar technologies to support website functionality, security and the user experience.
Cookies are small files or pieces of information stored on your device when you visit a website.
Some cookies may be necessary for the website or online shopping functions to operate correctly.
Where applicable, third-party services used by the website may also use cookies or similar technologies.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
8. Direct Marketing
BU HOME may occasionally send information about products, special offers or other business-related communications where permitted by applicable law.
Where consent is required for electronic direct marketing, BU HOME will obtain the appropriate consent.
You may object to receiving direct marketing communications or request that such communications stop by contacting us at:
Any direct marketing communication from BU HOME will provide an appropriate way for you to request that further marketing communications cease.
POPIA places specific requirements on electronic direct marketing, including email communications.
9. How Long We Keep Personal Information
BU HOME will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required or permitted by applicable law.
Certain information relating to orders, payments, transactions and business records may need to be retained for legal, accounting, tax or other legitimate business purposes.
When personal information is no longer required, BU HOME will take reasonable steps to securely delete, destroy or otherwise dispose of it.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Ask whether BU HOME holds personal information about you
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally appropriate
- Object to certain processing of your personal information
- Object to direct marketing
- Withdraw consent where processing is based on consent, subject to any lawful reason for continued processing
To exercise a privacy-related right, please contact us at:
We may need to verify your identity before responding to certain requests.
POPIA recognises rights relating to access, correction and deletion of personal information, among other data-subject rights.
11. Children
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to BU HOME in circumstances where it should not have been collected, please contact us at info@buhome.co.za.
12. Third-Party Websites
The BU HOME website may contain links to third-party websites or services.
BU HOME is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Changes to This Privacy Policy
BU HOME may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updated version will be published on this page with a revised Last updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how BU HOME handles personal information, please contact us by email:
BU HOME
Email: info@buhome.co.za
We will do our best to assist you with your enquiry promptly and fairly.
15. Your Legal Rights
This Privacy Policy is intended to operate together with, and not replace, any rights you may have under applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.
Where a provision of this Privacy Policy conflicts with a mandatory legal right, the applicable law will prevail.